To B's products want to play beautiful, efficient, convenient service is the biggest competitiveness. We know that the core of innovation on the Internet is: "grab a small entry point and scale quickly". for example: Education: live video lectures to solve the learning limitations caused by time and region Home improvement: Visualize the decoration process to solve the problem that young people cannot supervise work and work with confidence Medical: It is difficult to register, and it is difficult to register. Realize online basic inquiries and establish a communication platform between patients and doctors Logistics: Provide transportation services, so that the service is better than others,
and the price is cheaper than others. It can be seen that if traditional enterprises want to be Internet-based, if they do well, it is the "integration" of the two, and if they do not do well, it is only the "superposition" of the two. The so-called "integration" means using the Internet to improve service experience while ensuring that the business can go smoothly. The means phone number list referred to here include: big data, cloud computing, intelligent terminals and network advantages. So how do you make a good “service experience”? First of all, clarify the concept: a combination of multiple "business experiences + high-quality services" can truly be called "products" . Then we take the case of life as an analogy. For example, when we are going to cook a dinner for our family, from buying vegetables,
washing vegetables, cooking vegetables, setting dishes, etc., every link can be completed to form a dinner. The absence and inadequacy of any one of the links may cause the "commodity" to be bad, making the family dissatisfied or disappointed. ① For our customers (generally referring to the gold master father who provides resources), what we need to provide is a complete set of services that can generate "word of mouth", including the product itself and the refinement of operations. ② For the downstream (generally refers to the party serving us), what we need to provide is cost control and operation management to achieve maximum savings. ① ② Combining the two to achieve open source and reduce expenditure, and ultimately not to find the best way to improve the